User Agreement / Пользовательское соглашение MORN

Legal Document

WEBSITE USER AGREEMENT

This User Agreement (hereinafter referred to as the "Agreement") governs the terms of use of the website https://morn.kz/ (hereinafter referred to as the "Website"), which provides users with the opportunity to find local guides, review their offers, and contact them to organize individual excursions, trips, and travel events.

By using the Website, the user confirms that they have read, understood, and accepted the terms of this Agreement.

1. General Provisions

1.1. The Website acts as an information platform that helps tourists find independent local guides and obtain information regarding the services they provide.

1.2. The Website is not a travel agency, tour operator, trip organizer, or direct provider of excursion services.

1.3. The Website Administration does not assemble travel products, sell tours under its own name, or render excursion services.

1.4. All excursions, trips, routes, and other travel services are provided directly by independent guides.

2. Platform Operation

2.1. The Website publishes information regarding guides and their offers, including:

  • route descriptions;
  • photographs;
  • cost of services;
  • contact details or contact forms.

2.2. The Website Administration may conduct preliminary screening of guides before publishing their profiles on the platform.

2.3. A "verified guide" refers to a guide who has passed the platform's internal verification according to the Website Administration's criteria.

2.4. Verification of a guide does not constitute a guarantee of service quality or absolute safety by the Website Administration, but merely confirms the verification of basic information about the guide.

3. Rights and Obligations of the User

3.1. The User agrees to provide accurate information when filling out contact and booking forms.

3.2. The User agrees to independently assess their physical condition, health, and potential risks prior to participating in excursions and tours.

3.3. The User has the right to use the Website functionality to search for guides and submit requests for trip organization.

4. Rights and Obligations of the Website Administration

4.1. The Website Administration agrees to maintain the operational functionality of the Website and ensure the transmission of requests to selected guides.

4.2. The Website Administration reserves the right to organize and modify the structure of information placement on the Website.

4.3. The Website Administration reserves the right to temporarily or permanently restrict access to the Website for maintenance or upon detecting violations.

5. Interaction with Guides and Financial Terms

5.1. All financial settlements for excursion and travel services are conducted directly between the User and the selected guide.

5.2. The Website does not charge Users any additional agency commissions or markups.

5.3. Payment, prepayment, and booking cancellation terms are agreed upon directly between the User and the guide.

6. Limitation of Liability

6.1. The Website Administration is not liable for the quality, safety, completeness, or timeliness of services provided by independent guides.

6.2. The Website Administration is not a party to any transactions or agreements concluded between the User and the guide.

6.3. The Website Administration is not liable for any losses, delays, or trip cancellations due to weather conditions or any financial arrangements between the user and the guide.

6.4. The User understands that utilizing the services of a guide is carried out at their own choice and risk.

7. User Reviews and Content

7.1. Users may leave reviews regarding the work of guides.

7.2. Reviews reflect the personal opinions of users and may not coincide with the views of the Website Administration.

7.3. The Website Administration reserves the right to remove reviews containing:

  • false information;
  • insults;
  • illegal content;
  • advertising or spam.

8. Use of Website Materials

8.1. All materials on the Website, including texts, photographs, design, and other elements, are the property of the Website Administration or are used on lawful grounds.

8.2. Use of Website materials without prior written consent is strictly prohibited.

9. Personal Data

9.1. Processing of users' personal data is carried out in accordance with the legislation of the Republic of Kazakhstan.

9.2. The User consents to the processing of personal data necessary for the operation of the Website and for contacting selected guides.

9.3. Detailed terms of data processing are governed by the Website Privacy Policy.

10. Amendments to the Agreement

10.1. The Website Administration reserves the right to amend this Agreement.

10.2. The updated version of the Agreement takes effect immediately upon publication on the Website.

11. Contact Information

Website Administration:

Project Name: MORN.

Email: sokkreative@gmail.com

Website: https://morn.kz/